Organic Mitrra individual (“Organic Mitrra”, “we”, “our”, “us”) values the trust you place in us and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and safeguard your personal data when you access or use our website www.organicmitrra.com, mobile application, or mobile site (collectively, the “Platform”).

By visiting or using the Platform, or by providing your personal data, you agree to be bound by this Privacy Policy, the Terms of Use, and all applicable product/service terms. You also agree that your personal data will be processed in India in accordance with Indian laws, including laws relating to data privacy and protection. If you do not agree, please refrain from using the Platform.

1. Collection of Your Information

We collect and store personal data that you provide while using our Platform. Once you share your information, you are no longer anonymous to us. Wherever possible, we specify which fields are mandatory and which are optional. You may choose not to provide information; however, certain features, services, or products may not be available without it.

We may also collect information relating to your browsing behavior, purchase patterns, interests, and preferences. This helps us understand user demographics, usage trends, and preferences to enhance your experience and ensure safety and reliability across the Platform.

Information collected may include:

• The webpage you visited before accessing our Platform
• The webpage you visit after leaving our Platform
• Your browser details
• Your device information and IP address

Such data may be analyzed individually or aggregated for internal research and service improvement.

2. Use of Your Information

Your personal data may be used for the following purposes:

• Processing and fulfilling orders
• Delivering products and services
• Managing payments and transactions
• Communicating regarding orders, updates, offers, and support
• Coordinating with logistics partners for order fulfillment
• Enhancing and personalizing your user experience
• Resolving disputes and troubleshooting issues
• Ensuring platform safety and preventing fraud
• Measuring consumer interest in products and services
• Detecting and protecting against unauthorized or illegal activities

3. Cookies

We use cookies and similar technologies to analyze site performance, improve user experience, measure promotional effectiveness, and enhance security. Cookies may store limited information and identifiers to improve user experience, but do not directly store sensitive personal data.

Some Platform features are accessible only when cookies are enabled. You may control cookies through your browser settings, but disabling them may limit functionality.

4. Sharing of Personal Data

We may share your personal data with:

a. Group Companies & Affiliates

To enable them to provide services, process transactions, perform necessary checks, or support logistics and customer service. These entities may further share data with their affiliates, business partners, or service providers strictly for fulfilling the services requested by you.

b. Legal & Compliance Requirements

We may disclose personal data:

• When required by law, regulation, subpoena, or legal process
• To law enforcement agencies in good faith, where such disclosure is necessary to enforce our Terms of Use or protect our rights, users, or the public

5. Security Measures

We implement reasonable physical, technical, and administrative safeguards to protect your personal data. Whenever you access your account or share information, we use secure server technologies to ensure encryption and protection against unauthorized access.

6. Choice / Opt-Out

You may opt out of receiving promotional or marketing communications after creating an account. To unsubscribe, please update your preferences in the “Account Settings” section or contact our support team.

7. Children’s Information

Our Platform is intended for users who can legally enter into contracts under the Indian Contract Act, 1872. We do not knowingly collect personal data from individuals under 18 years of age.

8. Your Rights

You may access, review, correct, and update your personal data directly through your account on the Platform. You may also delete certain non-mandatory information from your Profile and Settings section.

We take reasonable steps to ensure your personal data remains accurate and updated.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the details of our Grievance Officer are as follows:

10. Customer Support

For questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, you may contact us at: support@organicmitrra.com

11. Third-Party Services

We may use third-party services such as payment gateways, analytics providers, and logistics partners to support our Platform. These third parties may collect, store, and process your data in accordance with their own privacy policies. We are not responsible for the privacy practices of such third-party services.

12. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

13. Consent

By using our Platform, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.