Welcome to Organic Mitrra. These Terms & Conditions (“Terms”, “Terms of Service”, “Agreement”) govern your access to and use of our website, mobile application, and associated services (“Platform”). By accessing, browsing, registering, or using the Platform in any manner, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Platform.

1. Introduction

Organic Mitrra operates as a dedicated organic brand that offers pure, natural, and chemical-free products. Users may browse, purchase, and interact through the Platform in accordance with these Terms.

Your continued use of the Platform constitutes acceptance of the Terms, our Privacy Policy, and all updates or modifications made from time to time.

2. Eligibility

By using the Platform, you represent and warrant that:

• You are at least 18 years of age or the age of majority as per your local laws.
• You have the legal capacity to enter into a binding contract.
• Your use of the Platform does not violate any applicable law or regulation.
• If you are accessing the Platform on behalf of a business entity, you confirm that you have the authority to bind the entity to these Terms.

3. Service Description

Organic Mitrra provides high-quality organic products directly to customers. We are committed to ensuring authenticity and quality for every item listed on our Platform.

• We take responsibility for the quality and authenticity of our products.
• Prices, stock availability, and shipping timelines are managed by Organic Mitrra.
• We strive to provide accurate product information to help you make informed choices.

4. Account Registration

To use certain features, you may be required to create an account. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Accept responsibility for all activities under your account

Organic Mitrra reserves the right to suspend or terminate accounts that violate these Terms or appear to be fraudulent or harmful.

5. Products & Listings

5.1 Product Representations

We make every effort to display product colors, sizes, and images accurately. However, as our products are natural and organic:

• Minor variations in color, size, weight, or appearance may occur
• Packaging may sometimes vary from the images shown

5.2 Limited Availability

Some products may:

• Have limited stock due to seasonal availability
• Be available only for specific regions
• Be discontinued or modified without prior notice

6. Pricing & Payment

6.1 Pricing

All prices listed on the Platform are subject to change at any time without notice. We strive to offer fair and competitive pricing.

6.2 Taxes

Applicable taxes (GST or others) are included or added to the price as required by law.

6.3 Payment Methods

We accept various forms of digital payment, including but not limited to:

• UPI
• Wallets
• Credit/Debit Cards
• Net Banking

6.4 Payment Security

Payments are processed through secure, PCI-compliant third-party gateways. Organic Mitrra does not store your payment card details.

7. Orders, Delivery & Fulfillment

7.1 Order Acceptance

An order is considered confirmed only after:

• Payment is successfully processed
• You receive an order confirmation notification

We reserve the right to cancel an order due to:

• Stock unavailability
• Pricing errors
• Suspicious or fraudulent activity

7.2 Delivery

Delivery timelines are estimates and not guaranteed. Delays may occur due to:

• Logistics issues
• Weather or operational circumstances

Organic Mitrra works with trusted logistics partners to ensure timely delivery.

8. Cancellations, Returns & Refunds

Cancellations, returns, or refunds will be governed by our Return & Refund Policy.

Organic products may not always be eligible for returns due to perishability. Please review the specific policy for details.

9. Prohibited Activities

You agree not to:

• Use the Platform for illegal or unauthorized purposes
• Attempt to harm, hack, or disrupt the Platform
• Upload harmful files, malware, or unlawful content
• Misuse reviews, ratings, or feedback systems
• Create multiple fake accounts or impersonate others
• Violate intellectual property rights of brands or Organic Mitrra

Violations may lead to suspension or legal action.

10. Intellectual Property

All content on the Platform—including logos, text, graphics, layouts, and software—belongs to Organic Mitrra or its licensors and is protected under applicable laws.

You may not:

• Reproduce
• Modify
• Distribute
• Sell
• Reuse

any portion of the Platform’s content without written permission.

11. Third-Party Services

The Platform may integrate third-party tools, payment gateways, or plugins. Organic Mitrra is not responsible for:

• The accuracy of third-party content
• Service failures or errors
• Privacy practices of external services

You are advised to review the terms of such third-party providers.

12. Limitation of Liability

Organic Mitrra, its directors, employees, and partners shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of data, revenue, or business
• Product-related issues arising from listings
• Delays, interruptions, or errors in the Platform

Your sole remedy for dissatisfaction is to stop using the Platform.

13. Indemnification

You agree to indemnify and hold harmless Organic Mitrra from any claims, losses, damages, liabilities, and expenses arising from:

• Your use of the Platform
• Violation of these Terms
• Violation of third-party rights

14. Modifications to the Service and Terms

Organic Mitrra reserves the right to:

• Update or change these Terms at any time
• Modify or discontinue services without prior notice

Your continued use of the Platform after updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of courts located in Karnataka, India.

16. Contact Information

For any questions or concerns regarding these Terms: